FAQ's

 If you have any questions this is the right place.

If you can't find the answer to your question, please email us to info@sageandkokoa.com and we will be happy to assist you.

Are your products Vegan?
Our products are PETA approved making a statement that in our production we do not conduct or commit any animal tests on ingredients, formulations, or finished products and that the we pledge not to do so in the future.

 

Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, Amex, PayPal, Apple Pay, Google Pay.

 

How is my data used and protected?
Sage & KoKoa uses Secure Socket Layer (SSL) encryption to scramble credit card information so that customer transactions are safe and secure.

 

What is the cost of shipping?

Free UK Standard delivery. Charges apply to Express Delivery and Outside UK orders.

  

What is your return policy?

If you are not 100% satisfied with your purchase you can return for a full refund or exchange within 30 days.

Email us at info@sageandkokoa.com and we will respond you within one business day. Refunds will be issued to the original credit card or paypal account used for purchase. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 working days.

 

Can I exchange my items?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sageandkokoa.com and we will inform you about the following steps accordingly. 

 

Are your mats suitable for Hot Yoga or HIIT Training?

As a key characteristic of cork lies the capability of becoming waxy and grippy when in contact with water or sweat.

Besides providing an amazing grip also brings its natural antimicrobial characteristics due to phenolics compound that kills bacteria and fungus.
Made for a long lasting use, cork has an unmatched performance and resistance when compared with other products